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December 22, 2008 |
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AMS Automotive Develops On-Line Video Technical Bulletins |
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FENTON, MO – AMS Automotive has recently introduced
the first of its on-line video technical bulletins. Plans call for the development of more
bulletins in the near future. These bulletins are hosted thru YouTube, but high-resolution
copies may be downloaded directly from the AMS Automotive website. The first bulletins
address oil contamination and incorrect installation of General Motors release bearings,
two of the most common causes of clutch warranty. |
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AMS has earned numerous industry awards as an industry leader in the
development and delivery of technical data. In addition to on-line video bulletins,
AMS offers a variety of technical services including: |
- Toll Free technical support thru ASE technicians available M-F, 8-5 CST
- The toll free number is printed on each AMS package, catalog, catalog page
and tech bulletin
- Each phone call is answered by AMS personnel – no annoying automated
answering system
- On-line website access to IDD (Identification by Design) - an exclusive AMS
software program
- IDD contains multi-dimensional product images, tech bulletins, and
diagnostic analysis specific to every AMS clutch kit, hydraulic and flywheel
- Comprehensive records pertaining to each customer’s warranty/labor
- Each claimed defect undergoes a detailed inspect process
- Over 145 application-specific printed technical bulletins
- Included with each applicable sku
- Last year AMS included over 400,000 of these bulletins in kits
- Technical seminars provided at no charge to AMS customers
- Includes free door prizes and technical information packets for
attendees
- Utilization of packaging barriers that force the review of diagnostic
information before installation
- Susceptible components are packed in a seam-sealed plastic bag with
pre-printed instructions and photos on the outside
- Technical data available thru electronic media providers such as Activant
and Wrenchead
- Posters, counter mats and brochures that address common causes of warranty
- Designed to support counter personnel when addressing the three most
common causes of clutch warranty
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According to Chris Jackson, Vice President of AMS Automotive,
“We’re proud to be the first supplier of clutch systems to develop on-line video
technical bulletins. For years we’ve focused on putting technical information into
the hands of those who install our products. Video furthers our efforts, which will
lead to decreased warranty rates and increased customer satisfaction with the
quality of our products.” |
Click on the following link to view on-line video technical bulletins on the
AMS Automotive website
http://amsautomotive.com/contact_technical.php |
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